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Shipping Policy

Our online store currently ships to:

  • USA, Canada, EUR, Israel, Mexico, Singapore, Thailand (Contact for other locations.)

using the following shipping carriers:

  • UPS
  • FedEx
  • United States Postal Service (USA Domestic Service Only)

NOTE: Freight Collect and DHL shipping available upon request (

Customers can contact our sales department by email at, or by telephone (+1 (609) 466-1751) for assistance.

Our online store may have special offers or pricing only available to online customers.

We attempt to keep all items in stock, however upon receipt of your order; our staff will establish whether the ordered items are available for immediate shipment. If there is problem or delay in fulfilling your order, we will contact you by email or telephone.

In Stock Items

All orders, including downloadable items, require name, address, and credit card validation before a charge is authorized and the order is shipped. Incorrect information may delay shipment. Orders will be shipped the same working day when possible. Shipments will be made Monday - Friday, except Holidays.

Non-Stock Items

If the ordered items are not immediately available, an availability date will be sent by e-mail. The items will be shipped immediately once they become available. All online orders will only be shipped when all the items are available. Contact our sales department for other options.

Order Cancellations

Orders may be cancelled by telephone (1-609-466-1751) or by email at up to the time of shipment.

Return Policy

See our Return Policy statement.

Shipping Charges

Order shipping charges are determined by the weight, size, destination, and shipping method of the order. Unless otherwise noted, shipping point is Hopewell, New Jersey, 08525 USA. Freight Collect, charging the customer's shipping carrier account, is available. At checkout enter FREIGHT-COLLECT coupon and add a note with your freight carrier account number.

Order Confirmation

Customers will receive a notification by e-mail when our sales department receives the order.

Shipment Confirmation

Customers will receive notification by e-mail when the order is shipped. This e-mail will include the order tracking number.

Order Status

If you need to check the status of your order, please click on My Account on any page.


In the unlikely event of proven non-delivery, we will happily replace the item or offer a refund.